At Funkti, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, we have a clear refund and dispute resolution policy to address any concerns you may have.

Refund Policy:

– **Refund Eligibility:** You are eligible for a refund within 30 days of your purchase. Refunds are processed based on the return of the product in accordance with our return policy.
– **Non-Refundable Items:** Gift cards, and promotional items are non-refundable.
– **Refund Process:** Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Dispute Policy:

– **Dispute Resolution:** In the event of a dispute regarding a transaction, we encourage you to contact our customer support team at [email protected]. We are committed to resolving disputes amicably and in a timely manner.
– **Third-Party Mediation:** If a resolution cannot be reached directly, we may recommend third-party mediation to settle any disputes fairly and efficiently.
– **Chargebacks:** If you choose to initiate a chargeback through your bank or credit card issuer, please notify us first so that we can attempt to resolve the issue promptly.

If you have any questions or need further assistance, please contact us at [email protected].